Shipping Policy

We work to process orders quickly and keep you updated throughout the shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders are processed on business days only.

Shipping Times

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	7-12 Business days
Canada, Europe	6-10 Business days
Australia, New Zealand	7-12 Business days
Central & South America	8-14 Business days
Asia	8-12 Business days
Africa	8-14 Business days

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Delays

Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, or peak periods outside our control.

Incorrect Address

If you entered the wrong shipping address, contact us as soon as possible at info@caninedrops.com. If your order has not been dispatched yet, we’ll do our best to update it.

Questions

If you have any shipping questions, email us at info@caninedrops.com.