Refund & Return Policy

At CanineDrops, we want you to feel confident when ordering from us.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Order Cancellations

Once an order has been processed and dispatched, it cannot be cancelled.

If you no longer wish to keep your order, you must wait until it has been delivered and then submit a return request in accordance with this policy.

Return Eligibility

To be eligible for a return:

The return request must be made within 30 days of delivery

The product must be unused and unopened

All original safety seals must remain fully intact and unbroken

The product must be returned in its original packaging

You must provide proof of purchase or your order number

Due to health and safety regulations, we cannot accept returns of opened, used, tampered with, or partially consumed products.

How To Request A Return

To initiate a return, please contact us at:

info@caninedrops.com

Please include:

Your order number

The reason for your return

Any relevant photos if your item arrived damaged or incorrect

If your return is approved, we will provide instructions on where to send your package.

Please note that CanineDrops operates multiple global warehouse locations. Approved returns must be sent to the specific warehouse address provided by our team. Returns sent to any other address may not be accepted.

Items returned without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost or damaged in transit.

Original shipping charges paid at checkout are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@caninedrops.com so we can assess the issue and arrange an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

Opened or used products

Products with broken safety seals

Gift cards

Clearance, promotional, or final sale items

Personalized or custom-made products

Any item not in its original condition

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item following the process above and place a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

Up to 10 business days for us to process the return

Additional time for your bank or card provider to post the refund

Refunds cover the purchase price of the returned item(s) only and do not include original shipping charges.

If more than 15 business days have passed since your refund was approved, please contact us at info@caninedrops.com.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the product must remain unopened, unused, in its original packaging, and with all safety seals intact.

Return shipping costs remain the responsibility of the customer unless otherwise required by law.